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Shipping And Return Policy

Shipping Policy - the basics

We ship WriteWipe - Reusable notebooks both domestically and to a select number of international destinations. Shipping times depend on your location. If you live down the street from us in Birmingham, you will get it faster than you live in London. It generally 2 - 4 business days for domestic delivery. International shipping is longer.

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Personalised (Custom) orders take up to 6 - 8 weeks to create and deliver because they are made-to-order.

Shipping Rates: Our shipping rates are calculated based on the destination and weight of your order. You can review the shipping costs at checkout before finalising your purchase.

Return and Exchange Policy

At WriteWipe, we strive to ensure your complete satisfaction with our reusable notebooks. If for any reason you are not satisfied with your purchase, we offer a straightforward return and exchange policy within the United Kingdom. Here are the key details:

  1. Return Eligibility: To be eligible for a return or exchange, the reusable notebook must be in its original condition, unused, and free from any damages or marks.

  2. Timeframe: You have 15 days from the date of purchase to initiate a return or exchange. Please make sure to contact our customer support team within this timeframe to initiate the process.

  3. Return Process: To initiate a return or exchange, please reach out to our customer support team through website contact page. They will guide you through the process and provide you with the necessary instructions and return address.

  4. Return Shipping: The cost of return shipping will be your responsibility. We recommend using a trackable shipping method to ensure the safe return of the item.

  5. Refunds and Exchanges: Once we receive the returned item and verify its condition, we will process the refund or exchange. Refunds will be issued to the original payment method used for the purchase. Exchanges will be subject to product availability.

  6. Exceptions: For hygiene reasons, certain products, such as personalized or customized notebooks, may not be eligible for return or exchange

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